To check your online order status, you are required to login your online account in Hijabni.com. Go into your order history to check your order status.

You have the option to cancel your order within 30 minutes after checkout. Please note, a 2% payment gateway charge will be imposed and the balance via credit/debit card issuing bank may require 7–14 business days to be refunded.

You can only cancel the whole online order within 30 minutes after the order is confirmed.

We are sorry to share that we cannot cancel selected item(s) in your online order or cancellations after 30 minutes as our team will process the delivery shipment arrangement.

You may cancel the online order within 30 minutes after the order is confirmed and a store credit will be reimbursed to you. You can then place a new online order with correct details.

If your online order has proceeded and shipped, please contact our customer service care team via email for further assistance.

Once your online order is successfully cancelled, store credit will be reimbursed automatically. In some cases, it may take time for the credit to appear in your account. If you still have not received it, please contact our customer service via email for further assistance.

We're sorry to hear that you've decided to leave as a member. To withdraw your membership, please go to your account and tap the 'Withdraw Membership' option at the bottom of the page. Once withdrawn, you will no longer be able to access your purchase history or membership features on Hijabni.com.

To edit your profile, please log in to your Hijabni.com account and navigate to the profile section. You can update your details there. To ensure a smooth online shopping experience and proceed to checkout without any issues, please make sure all your personal account details are correctly registered.

To ensure your smooth online shopping experience and proceed checkout without any problem, please make sure all your personal account details below are well registered correctly.

After submitting your details to create an account, a verification code will be sent to your email. Click the code to complete your registration and activate your membership. Please note that the verification email may sometimes be directed to your spam folder. You will see the account confirmation screen once the registration is complete.

Please check if the spelling of provided email is correct.

If still showing the same message, it means that our system is unable to recognize your email address.

Please ensure that you have used the correct email address.

We would recommend checking your Spam/ Junk mail for our system auto-reply email.

If you are unable to find our email, it may be due to your email setting blocking anonymous mailing addresses.

Here are the possible reasons an error may occur:

• You clicked [Send Verification Code] button multiple times.
• You entered the verification code after 30 minutes of receiving the email.
• Password created did not fulfill the requirements.

Please go through the verification process again and enter the verification code within 30 minutes upon receiving our system email.

Please check if the spelling of provided email is correct.

If still showing the same message, it means that our system is unable to recognize your email address.

How do you protect my personal information?

At Hijabni.com, your privacy and security are top priorities. We are committed to using your personal data only as you permit. When you shop with us online, your payment details are encrypted for added protection. For more information, please refer to our Privacy Policy.

Is it safe to shop on Hijabni.com?

We understand the importance of protecting the information you share with us. Hijabni.com employs advanced SSL encryption technology to safeguard all transactions. You can shop confidently knowing that your personal and payment information is handled with the highest level of security.

Please ensure that JavaScript is enabled in your browser. Disabling JavaScript may limit functionality on some pages of this website.

This website may store a small file called a "cookie" in your browser. While cookies do not contain personal information by default, they allow us to link your website activity with information you have willingly provided. A cookie cannot access data from your hard drive or read cookies from other websites. You may configure your browser settings to block or delete cookies, or to notify you when one is being set.

If your order fails during the payment process, please try the following steps:

• Use a different platform (app or website) or device.
• Try using Google Chrome or switching to Incognito mode.
• Check with your credit/debit card issuing bank.
• Remove all items from your cart and re-add them before checking out again.
• If the issue continues, uninstall and reinstall the app to refresh the system.

You can view all your orders in the Order History section of your profile. A successful order will have a valid order number, and a confirmation email will be sent to you immediately after checkout.

If you do not see an order number in your Order History, it means the order was not completed successfully.

If payment has been deducted for a failed transaction using a credit or debit card, please contact our customer care team for further support.

If you used Online Banking and your order was cancelled, this may be due to a failed payment transaction. Your bank will process the refund automatically within 3–5 business days. However, if it is due to store credit mismatch, only store credit will be refund.

Cancelled orders cannot be reinstated. You may place a new order instead.

Hijabni.com uses TLS (Transport Layer Security) encryption to enhance security and protect your data.

In response to vulnerabilities in older encryption protocols like SSL 3.0, TLS 1.0, and TLS 1.1, our site has been upgraded to TLS 1.2 to improve protection.

Please ensure your browser supports TLS 1.2 or higher. We recommend using the most up-to-date version of your preferred browser.

*TLS encrypts sensitive data such as payment and order details as it is transmitted over the internet.

Several issues may cause your order to fail. Please check the following before attempting payment again:

• Make sure the items in your cart are still in stock. Products added earlier may be out of stock by the time you check out.
• Ensure your internet connection is stable during the checkout process.
• Do not click the back button, close the browser, or refresh the page until checkout is completed, as it may interrupt the transaction.

You may need to ensure billing address matches your shipping address. This is sometimes required for international cards to process successfully. If you still face issues, please reach out to our customer service team via email for further assistance.

Hijabni.com offers standard delivery service to your home or preferred address with care. Once your order is handed over to the courier for delivery, you will receive an email from our system once your purchase is out for delivery.

RM5-RM15 rate per order dependng on your location.

Free shipping is available with a minimum spend of RM140 and above (only in Malaysia)*.

*Minimum spend is calculated after applying any Hijabni.com coupons or promotions.

Hijabni requires a standard 7-14 days for prduction and delivery. Some products may require additional processing time prior to shipment. In such cases, delivery may take an extra 1–2 working days beyond the standard lead time.

Once your order is ready to ship, you will receive an email notification. Depending on the courier assigned, you may check the delivery status using the tracking number provided in the email.

You may cancel your order email us to provide us the correct information.

Yes, a family member or friend can collect the parcel on your behalf.

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Hijabni.com only accepts returns under the following conditions:

• The product was damaged upon delivery
• The wrong item was delivered

Return window: Within 5 days from the date you receive your parcel.

Returns will not be accepted in the following cases:

• The product has been used
• The product has been washed
• The product has been altered
• More than 10 days have passed since the product was received
• No invoice or receipt number is provided
• The product is damaged (not due to delivery)

To initiate a return, please contact us via email to arrange a courier pickup. Once the returned product is received and verified, store credit of equal value will be issued with no expiry date. This credit will be reflected in the "Store Credit" section of your account profile.

Products must be returned within 5 days of receiving your order from Hijabni.com.
For example: If you received your order on 1st May, you must contact us by 5th May to return the item(s).

Refunds will be issued as store credit of the same value (after applying any coupon discounts) with no expiry date. This will be reflected in your account’s store credit section.

Items sold at discounted prices due to defects or faults are not eligible for returns or refunds.

Hijabni.com reserves the right to reject return requests if:

• We identify a pattern of habitual returns at our sole discretion
• We suspect the purchase was made for resale purposes

Hijabni.com reserves the right to make the final decision regarding any return and may update this return policy at any time without prior notice.

If a returned product does not meet the return eligibility criteria, no refund will be provided.

You will be required to arrange your own delivery to have the product returned to you.

Return shipping is only covered by Hijabni.com if the return request meets the product return requirements. If your return is not approved, you must arrange and cover the cost of return delivery yourself.

We do not allow exchanges of product type or design. Returns are subject to our return policy terms.

No. As stated in our Return & Exchange Policy, an invoice or receipt number is required for all returns and exchanges.

Our prices are reviewed and adjusted regularly based on various factors. We are unable to refund the price difference or offer retroactive discounts. However, if you choose to return the item, your refund will reflect the original purchase price minus any applied coupon discounts.

Any coupon or voucher used during the original purchase will not be reinstated or replaced if you choose to return the product. The refunded store credit will be based on the net amount paid after discount.

In accordance with the Malaysian government's MyInvois (e-Invoice) initiative, all receipts are now issued following the Inland Revenue Board of Malaysia’s e-Invoice guidelines.

You can view and reprint your receipt anytime from the Purchase History section of your account.

You can subscribe to our newsletter anytime via the Newsletter section in your member profile.

Stay updated with the latest launches, new arrivals, exclusive promotions, and limited-time offers from Hijabni.com.

To unsubscribe, simply click the Unsubscribe link at the bottom of any Hijabni.com newsletter email.

Please note that it may take up to 3 working days for your request to be fully processed in our system.

We apologise if you continue to receive emails during this transition period.

If you are still receiving newsletters, it could be because you have subscribed using multiple email addresses.

In that case, please repeat the unsubscribe process using each of your subscribed email accounts individually.

Hijabni.com occasionally offers discount coupons, special vouchers, and limited item promotions — especially during festive seasons and holidays. Be sure to subscribe to our newsletter so you don’t miss out on these exclusive opportunities.

All products sold by Hijabni are primarily made from cotton or chiffon fabrics. Each hijab is designed to follow a standard 1m x 1m size, with an acceptable variance of up to ±5%.

All printed designs on our products are rendered at a resolution of 4000 x 4000 pixels (4K quality) for maximum visual clarity.

Product reviews help future customers make informed decisions based on your impressions and experiences. We encourage you to share honest feedback to serve as a helpful reference for others interested in the same item.

Reviews submitted may be displayed on the product pages, promotional materials, and marketing content created by Hijabni.com or our partner companies. Only non-personally identifiable information will be used.

Please note that reviews may be edited or translated without altering the original intent of the comment.

Please note that we are unable to respond to comments submitted in the product review section. If you have questions or issues regarding a product, kindly contact our customer service team via email or through your account on our website.